Over the last twenty years the technologic innovation has opened the way to mass customization, which means mass production and distribution of goods and services developed based on individual consumer requirements. The new paradigm puts the client at the centre of company strategies and, as a consequence, causes internal processes to be redesigned with the goal of ensuring the best possible experience for the client. And digitalization, which enables data traceability and faster interactions between company and clients, is acting as catalyst of this process.
Digital Innovation growth trends appear to be accelerating for 2018 also in Italy with budgets on the rise within Italian companies. Also confirmed is the existence of interesting budgets for Digital Innovation within the Lines of Business.
If an analysis of businesses within a sector provides a roadmap of their competitive dynamics, often, an analysis of Start-ups helps to understand how such dynamics will evolve over time. In other words, for this reason the Design Thinking for Business Observatory not only examines companies’ various applications of Design Thinking but also studies what happens in the world of Start-ups that offer support services to Design Thinking processes. As regards the latter, and based on the principle “follow the money” – that is, understanding Start-ups on which most investments are concentrated – several different evolution directions are emerging.
Service digitalization (including healthcare services), must be based on one assumption: residents’ needs. When redesigning services, the first cornerstone must be user needs. In Healthcare, for example, we know that what is really necessary to citizens is a single point of access to all digital services, which on one hand provides certified and reliable information (on health, diseases, medication) and on the other enables to view personal medical records in an organized and simple way, also simplifying interactions with doctors.
Expected by June, it arrived a few days late: Thursday, July 6th the shared liquidity agreement for online Poker was signed. The participating Countries are Italy, Spain, France and Portugal. The document was signed in Rome, an important detail inasmuch as the Italian authority has been one of the main sponsors of the initiative.
The recent Fipronil scandal – the pesticide used for pets but banned in the EU for use on livestock for human consumption, which apparently contaminated batches of eggs distributed in 15 European Countries – has once again put the ineffectiveness of the traceability systems and the lack of timely access to information on foodstuff under the spotlight. A fundamental issue for the European and Italian agrifood sector (the latter, in particular, characterized by the distinctiveness of its products for their quality). If on one hand it would, in fact, be highly desirable to be able to promptly block non-standard foodstuff prior to their arrival on consumers’ tables, on the other it is essential to be able to very rapidly trace the problem back to the source, once this has happened, quickly identifying those who are not subject to it (thousands of Italian farms) and single out (and punish) the wiseguys.